Privacy Policy
1. Introduction
Natural Veneer Slate (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website [website URL] and purchase products from our online store.
2. Data We Collect
We may collect, store, and process the following types of personal data:
- Personal Identification Information: such as your name, email address, phone number, billing and shipping addresses.
- Payment Information: credit/debit card information and payment details.
- Order Information: products purchased, order history, and any other information you provide during checkout.
- Technical Data: IP address, browser type and version, time zone, device information, and operating system.
- Usage Data: information on how you use our website, including pages viewed, links clicked, and navigation patterns.
3. How We Use Your Data
We use your personal information to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send important updates related to your order, account, or policy changes.
- Improve our website, products, and customer experience.
- Personalize your shopping experience by recommending products based on previous purchases.
- Comply with legal obligations and protect our rights.
4. Legal Basis for Processing Your Data
We process your personal data based on:
- Contractual Necessity: to fulfil orders and provide our services.
- Legitimate Interests: to enhance your experience, improve our services, and conduct business analysis.
- Legal Compliance: to meet regulatory and legal obligations.
- Consent: for direct marketing communications, where you have explicitly opted in.
5. Data Sharing
We may share your personal data with third parties under the following circumstances:
- Service Providers: such as payment processors, delivery companies, and IT service providers.
- Legal Compliance: if required by law or in response to valid requests by public authorities.
- Business Transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. For example, order information is kept for tax and warranty purposes.
7. Security Measures
We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
8. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to certain legal obligations.
- Restriction: Ask us to limit the processing of your personal data.
- Objection: Object to processing based on legitimate interests.
- Data Portability: Request transfer of your data to another service provider.
- Withdraw Consent: Withdraw consent for direct marketing communications.
To exercise these rights, please contact us using the information provided below.
9. Cookies
Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and personalize content. For more details, please see our [Cookie Policy].
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We will post the updated policy on our website, and your continued use of our site after changes signify your acceptance.
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
- Email: info@naturalslate.co.uk
- Address: 15 Quorn Way, NN1 2PN Northampton